Refund Policy

AdvisorOS is operated by Mavicente Technology. We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address you used at checkout, or email us at support@execaiadvisory.com and we will arrange it with Paddle. Refunds are returned to the original payment method, typically within 5–10 business days of approval.

Cancelling your subscription

You can cancel at any time from your billing page or through the Paddle customer portal. Cancelling stops future renewals. Your plan remains active — and your remaining board meetings usable — until the end of the billing period you already paid for.

Renewals and upgrades

If a renewal charge was unexpected, contact us within 30 days of that charge and we will review it under this guarantee. Upgrades and downgrades take effect on your plan immediately, and Paddle handles any proration on your invoice.

Duplicate or incorrect charges

Duplicate charges, charges you did not authorise, or charges caused by a technical fault are refunded in full regardless of the 30-day window.

Contact

Mavicente Technology — support@execaiadvisory.com. Paddle also answers billing and refund enquiries directly at paddle.net.